Support

SplitRoute

Email splitroute.app@gmail.com. Include your device and iOS version.

Common questions

I lost my trips after reinstalling. Trips live on the device, so removing the app removes them. Use Settings → Save Backup File before reinstalling, or share a trip so it also exists in the sync room.

Someone on the trip cannot see my changes. Both devices need the same sync code, and changes made offline upload when a connection returns. Pull down on the trip screen to force a sync.

Can I stop someone editing a shared trip? Not currently. The sync code grants full edit access to anyone holding it — there are no accounts, so the app cannot tell participants apart. To give someone a read-only copy, export the PDF booklet and send that instead.

I paid but the features are locked. Open the paywall and tap Restore Previous Purchases. Purchases are tied to your Apple Account, so restoring works on any device signed in to it.

Refunds are handled by Apple, not by us — reportaproblem.apple.com.